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Terms & Conditions

Last Updated: November 11, 2025

Welcome to https://zigzax.agency (“Website”), operated by Zigzax Fashion Agency (“we”, “us”, “our”). By using our website or placing an order, you agree to the following terms and conditions. Please read them carefully.

1. Use of Our Website

By accessing this website, you confirm that:

  • You are at least 18 years old or have permission from a legal guardian.
  • You will not use the website for illegal or unauthorized purposes.
  • You will provide accurate and complete information when making inquiries or placing orders.

2. Product Information

We do our best to display accurate product details, including fabric type, sizes, and images. However, small variations in color, texture, or availability may occur, especially in wholesale fashion sourcing. We are not liable for differences due to lighting, screen settings, or third-party supplier stock.

3. Orders and Payments

  • Orders can be initiated via WhatsApp or email.
  • Prices may vary based on quantity, production method, or shipping destination.
  • Payment terms will be clearly communicated before confirming your order.
  • We reserve the right to cancel or refuse orders in case of suspected fraud or incorrect pricing.

4. Shipping & Delivery

  • We offer domestic and international shipping through reliable partners like GLS, UPS, and FedEx.
  • Shipping fees and delivery times vary depending on destination and service.
  • We are not responsible for customs delays or additional taxes in the receiving country.
  • All shipments are processed from our Istanbul warehouse.

5. Returns & Cancellations

  • Due to the nature of wholesale and customized production, we do not offer standard returns or refunds.
  • Cancellations may be accepted only if production has not started.
  • In case of a damaged or incorrect delivery, please contact us within 3 days of receiving the package.

6. Intellectual Property

All content on this website—including logos, product photos, and descriptions—is owned by Zigzax Fashion Agency or used with permission. It may not be copied or reused without written consent.

7. Limitation of Liability

We are not liable for:

  • Any indirect damages resulting from use of our site or services,
  • Delays caused by third-party logistics,
  • Losses due to incorrect user-provided information.

8. Changes to These Terms

We may update these Terms & Conditions at any time. Continued use of the website means you accept any changes. The latest version will always be available on this page.

9. Contact

If you have any questions about these Terms, please contact us:

10. User Data Deletion Policy

If you use services on our website through third-party platforms such as Facebook or Instagram, and wish to delete your data collected via those platforms, you can request this at any time.

To delete your data, please send an email to info@zigzax.agency with the subject line “User Data Deletion Request.” We will confirm your identity and process your request within a reasonable time.